Last Updated: 8 July 2026

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED

At TECHALCHEMY TECHNOLOGY PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), customer satisfaction is our priority. This Refund & Return Policy explains the terms governing returns, replacements, cancellations, and refunds for products and services purchased through our website.

By placing an order with us, you agree to this Refund & Return Policy.

1. Return Eligibility

You may request a return if:

  • The product is damaged during transit.
  • The product is defective upon delivery.
  • An incorrect product was delivered.
  • The product is incomplete or missing accessories.
  • The product significantly differs from the description provided on our website.

Return requests must be submitted within 7 days from the date of delivery.

To qualify for a return, products must:

  • Be unused and in their original condition.
  • Be returned in the original packaging.
  • Include all accessories, manuals, cables, and documentation.
  • Be accompanied by the original invoice or proof of purchase.

2. Non-Returnable Items

The following items are generally non-returnable and non-refundable unless required by applicable law:

  • Downloadable software
  • Software licenses and activation keys
  • Digital products
  • Cloud subscriptions
  • Website design and development services
  • Software development services
  • IT consulting services
  • Customized or personalized products
  • Products damaged due to misuse, negligence, improper installation, or unauthorized modifications
  • Products returned without original packaging or accessories
  • Clearance or final sale items

3. Return Request Process

To request a return, please contact our support team with:

  • Order Number
  • Customer Name
  • Contact Information
  • Description of the issue
  • Clear photographs or videos showing the defect or damage

Contact Us:

Email: info@techalchemytechnology.com

Phone: +91 9152746623

Our support team will review your request and provide return instructions if your request is approved.

4. Inspection & Approval

All returned products will be inspected after receipt.

Following inspection:

  • Eligible products may qualify for a replacement or refund.
  • Products that do not meet our return conditions may be returned to the customer.
  • Refunds or replacements will only be processed after successful inspection.

The Company’s decision regarding return eligibility shall be final, subject to applicable consumer protection laws.

5. Refund Processing

Once your return has been approved:

  • Refunds will be issued to the original payment method.
  • Refunds are generally processed within 5–7 business days after approval.
  • Banks, payment gateways, UPI providers, or card issuers may require additional processing time.
  • Only approved and eligible purchases qualify for refunds.

6. Replacement Policy

Eligible products may be replaced if:

  • They are defective.
  • They are damaged during shipping.
  • The wrong item was delivered.

Replacement requests are subject to:

  • Product inspection
  • Stock availability
  • Verification of the reported issue

If a replacement is unavailable, a refund may be issued at our discretion.

7. Order Cancellation Policy

Before Dispatch

Orders cancelled before shipment are eligible for a full refund.

Approved refunds are normally processed within 5–7 business days.

After Dispatch

Once an order has been shipped:

  • Cancellation requests may not be accepted.
  • Customers must follow the standard return process after delivery if eligible.

8. Digital Products & IT Services

Due to the nature of digital products and professional services, the following are generally non-refundable once delivered, activated, or commenced:

  • Software licenses
  • Activation keys
  • Website development
  • E-commerce website development
  • Software development
  • Mobile application development
  • IT consulting
  • Technical support services
  • Cloud services
  • Domain registration
  • Web hosting
  • Digital downloads

Refunds for digital products or services may only be provided where required by law or at the Company’s sole discretion.

9. Warranty Support

Certain hardware products may be covered by the manufacturer’s warranty.

Warranty claims are governed by the manufacturer’s warranty terms and conditions.

Where applicable, we will assist customers with the warranty claim process; however, warranty approvals remain the responsibility of the respective manufacturer.

10. Return Shipping

If a return is approved because of:

  • Defective products
  • Damaged products
  • Incorrect products delivered

We may cover the return shipping costs.

For other approved returns:

  • Customers may be responsible for return shipping charges.
  • Original shipping charges are generally non-refundable unless required by law.
  • Return shipping costs may be deducted from the refund where applicable.

11. Refund Exceptions

Refunds may be declined if:

  • Products show signs of misuse or physical damage caused by the customer.
  • Products are returned incomplete.
  • Accessories, manuals, cables, or packaging are missing.
  • The return request is submitted after the permitted return period.
  • Fraudulent or abusive refund requests are identified.

12. Force Majeure

We shall not be liable for delays in processing refunds, replacements, or returns due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Transportation disruptions
  • Technical failures
  • Payment network outages
  • Events beyond our control

13. Changes to This Policy

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED reserves the right to modify or update this Refund & Return Policy at any time.

Any changes will be published on this page together with the updated “Last Updated” date.

Continued use of our website following such updates constitutes acceptance of the revised policy.

14. Contact Us

For any questions regarding returns, refunds, replacements, or cancellations, please contact:

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED

Email: info@techalchemytechnology.com

Phone: +91 9152746623

Registered Address:

OFFICE NO. – 1, PLOT NO. 306
SHREE VITTHAL RESIDENCY, SECTOR R-3
VADGHAR, KARANJADE, PANVEL
Matheran, Raigad, Maharashtra – 410206
India