Refund and Returns Policy

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Last Updated: 05-06-2026

This Refund & Return Policy applies to all purchases made through TECHALCHEMY TECHNOLOGY PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), including purchases of digital products, software solutions, marketplace products, and related services offered through our website and platform.

By making a purchase on our platform, you agree to the terms outlined in this Refund & Return Policy.

1. Nature of Products and Services

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED primarily offers digital products and technology-related services, including but not limited to:

  • Software licenses

  • Digital tools and applications

  • Downloadable software products

  • Digital content and resources

  • Marketplace products

  • Affiliate and seller platform services

  • Technical support and consulting services

Due to the digital and intangible nature of these products, returns are generally not possible once delivery or access has been provided.

2. No Returns for Digital Products

Once a digital product has been:

  • Downloaded

  • Accessed

  • Delivered electronically

  • Activated using a license key

  • Made available through a user account

It cannot be returned, exchanged, or physically recovered.

All customers are encouraged to carefully review product descriptions, compatibility requirements, and features before purchasing.

3. Refund Eligibility

Refund requests may be considered under the following circumstances:

3.1 Duplicate or Accidental Payments

Refunds may be issued when:

  • Multiple payments are made for the same order

  • An incorrect amount is charged due to a verified payment processing error

3.2 Non-Delivery of Product

A refund may be granted if:

  • The purchased product was not delivered

  • Product access was not provided due to a technical issue caused by our platform

  • Our support team is unable to resolve the issue within a reasonable timeframe

3.3 Defective or Non-Functional Product

Refunds may be considered when:

  • The product is significantly defective

  • The product does not function substantially as described

  • Our technical team cannot provide a workable solution after investigation

4. Marketplace and Seller Products

For products offered by independent sellers through our marketplace:

  • Refund requests may require review by the respective seller

  • Sellers are expected to comply with marketplace policies

  • TECHALCHEMY TECHNOLOGY PRIVATE LIMITED acts as a platform facilitator

  • Final refund decisions may be subject to review by the Company

We reserve the right to investigate disputes and make final determinations regarding refund eligibility.

5. Non-Refundable Situations

Refunds will generally not be provided for:

  • Change of mind after purchase

  • Purchasing the wrong product

  • Failure to read product descriptions

  • Lack of technical knowledge

  • Software incompatibility not disclosed before purchase

  • Conflicts caused by third-party software or services

  • Failure to meet stated system requirements

  • Misuse of products or services

  • Violation of licensing terms

  • Requests submitted beyond the permitted refund period

6. How to Request a Refund

To request a refund:

  1. Contact our support team within 5 days of purchase.

  2. Provide:

    • Order ID

    • Transaction details

    • Description of the issue

    • Relevant screenshots or supporting information (if applicable)

  3. Cooperate with any troubleshooting steps requested by our support team.

Refund requests should be submitted via:

Email: info@techalchemytechnology.com

Phone: +91 9152746623

7. Refund Processing

If a refund request is approved:

  • Refunds will typically be processed within 5–7 business days

  • Refunds will be issued to the original payment method used for purchase

  • Processing times may vary depending on banks, payment gateways, or financial institutions

The Company is not responsible for delays caused by third-party payment providers.

8. Chargebacks and Payment Disputes

Before initiating a chargeback, customers are encouraged to contact our support team.

Unauthorized chargebacks may result in:

  • Delayed resolution of the issue

  • Temporary account suspension

  • Restriction of marketplace access

  • Permanent account termination in cases of abuse or fraud

We aim to resolve all disputes fairly and professionally.

9. Cancellation of Services

For service-based offerings:

  • Cancellation requests must be submitted before work has substantially commenced

  • Once services have been delivered or completed, refunds may not be available

  • Any eligible partial refund will be determined based on work already performed

10. Policy Updates

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED reserves the right to modify this Refund & Return Policy at any time.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

For refund requests, support, or questions regarding this policy, please contact:

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED

OFFICE NO. – 1, PLOT NO. 306, SHREE VITTHAL RESIDENCY, SECTOR R-3, VADGHAR, SHREE VITTHAL RESIDENCY, KARANJADE, PANVEL, Matheran, Raigad, Maharashtra, 410206

Email: info@techalchemytechnology.com

Phone: +91 9152746623